Cancellation instructions for consumers
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity can be attributed to them.
Right of withdrawal
You have the right to cancel this contract within fourteen days without giving reasons. The revocation period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, have taken or has taken possession of the goods. In order to exercise your right of withdrawal, you must inform us (Eurohell Design, Daniela Brodmann & Holger Lüttel GbR, Hahnenstraße 18, 30167 Hannover, Germany, +49 (0)176 – 433 66 566, email@example.com) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter or e-mail sent by post). You may use the attached sample revocation form, which is not mandatory. In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the end of the revocation period.
Consequences of revocation
If you revoke this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we receive notification of your revocation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier. You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day you notify us of the cancellation of this agreement. This period is deemed to have been observed if you send the goods before the end of the fourteen day period.
You will bear the direct costs of returning the goods and are obliged to send them verifiably either by registered mail or insured parcel. You will only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods that is not necessary to check their nature, characteristics and functioning.
Please send returns by DHL packages to the following address:
Eurohell Design, Brodmann & Lüttel GbR, Postcode: 97 11 944 05, Packstation 139,30167 Hannover, Germany
Sample revocation form
If you want to cancel the contract, please fill out this form and send it back.
– To Eurohell Design, Daniela Brodmann & Holger Lüttel GbR, Hahnenstraße 18, 30167 Hannover, Germany:
– I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
– Ordered on (*)/received on (*)
– Name of the consumer(s)
– Address of the consumer(s)
– Signature of the consumer(s) (only in the case of communication on paper)
(*) Delete as appropriate.
for the delivery of goods that can spoil quickly or whose expiration date would quickly be exceeded;
for the supply of alcoholic beverages, the price of which was agreed at the time of conclusion of the contract but which can be supplied no earlier than 30 days after conclusion of the contract and the current value of which depends on fluctuations in the market over which the trader has no control;
for the supply of newspapers, periodicals or magazines, with the exception of subscription contracts.
for the delivery of goods if, due to their nature, they have been inseparably mixed with other goods after delivery;
for the delivery of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery.